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Order Status

Unfortunately an order cannot be modified or canceled once placed.

Our system is not able to add inventory onto an existing order. A new, separate order needs to be placed. Please email us at orders@shopnoralee.com once you have added an additional styles to a new order and we will do our best to refund the shipping on your second order.

If you place an order under Priority Shipping, it will usually be fulfilled within 24-48 hours (please note, we do not ship on the weekends), and then will take 2-3 days to be delivered. 
Priority Shipping is not available during launches and for the two weeks following.

An order confirmation email is sent automatically when an order is placed. After confirming that your order confirmation email did not go to your spam/junk folder and you believe you are missing it, we would be happy to assist if you contact us at orders@shopnoralee.com

Shipping + handling

Once your order has been shipped, you will receive a shipping confirmation email from Noralee and tracking number.

You can also track your order here: XX

Standard Shipping:
ships from warehouse in 3-5 business days. package is delivered in 2-5 business days after date shipped

2nd Day Air:
ships from warehouse in 1-2 business days. package is delivered in 2-3 business days after date shipped.

International Shipping:
ships from warehouse in 3-5 business days. package is delivered in 10-21 business days after date shipped.

For domestic orders, standard shipping is free over $100 USD, and expedited shipping is available at an increased rate. For domestic orders under $100 USD, we offer a flat shipping rate of $6 USD.

We can ship anywhere in the world but rates vary according to distance. Please contact us for any additional support.

Duties and taxes are calculated at checkout. These fees are calculated based on the items ordered, your shipment destination and the value of your purchase, and they are not included in our shipping or service costs.

RETURNS & EXCHANGES

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. Returns are accepted for store credit or exchange only.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at orders@shopnoralee.com. If your return is accepted, we’ll send you a complimentary return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@shopnoralee.com.

To start a return, you can contact us at orders@shopnoralee.com. If your return is accepted, we’ll send you a complimentary return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

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