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RETURNS & EXCHANGES

We currently offer complimentary returns for items in new and unworn condition with tags attached within 15 days of your receipt of shipment, with the exception of items marked Final Sale.

Returns are accepted for store credit or exchange only.

The purpose of offering exchange only for Noralee is that the brand was created for, and is inspired by, huge and meaningful events in your life. We want to make pieces that create beauty and wonder for this occasion and never want to ship out a pre-worn piece to someone who is going to celebrate their event. This policy ensures that every piece you get is new and beautiful, and not a pre-worn and returned item. Our goal is for every package to arrive beautiful, new, and to enhance your day. For this reason we include the disclaimer at the cart level that must be selected by anyone advancing to purchase to state that the item is for exchange only.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, head to: Noralee Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, head to: Noralee Returns

Please allow 3-5 business days to process your return, you will receive an email with your store credit once your return has been approved.

To begin your exchange, head to: Noralee Returns

If you're in need of additional assistance or would like to speak to us directly, please contact us at orders@shopnoralee.com.

Shipping & Handling

Once your order has been shipped, you will receive a shipping confirmation email from Noralee and tracking number.

You can also track your order here: https://noralee.aftership.com/

Standard Shipping:
ships from warehouse in 3-5 business days. package is delivered in 2-5 business days after date shipped

2nd Day Air:
ships from warehouse in 1-2 business days. package is delivered in 2-3 business days after date shipped.

International Shipping:
ships from warehouse in 3-5 business days. package is delivered in 10-21 business days after date shipped.

We can ship anywhere in the world but rates vary according to distance. Please contact us for any additional support.

Duties and taxes are calculated at checkout. These fees are calculated based on the items ordered, your shipment destination and the value of your purchase, and they are not included in our shipping or service costs.

Duties and taxes are calculated at checkout. These fees are calculated based on the items ordered, your shipment destination and the value of your purchase, and they are not included in our shipping or service costs. Please note that we are not responsible for customs fees and we strongly urge our international customers to research your country’s policies and fees before purchasing. Duties and taxes are nonrefundable.

By paying duties & taxes at checkout, you skip customs and are able to receive your package much faster.

We are unable to falsify the prices of our items on customs forms or mark international purchases as gifts.

All orders using a 2-Day shipping option, if placed before 12:00pm Mountain Standard Time on a business day, will be prioritized and shipped out by 12:00pm the next day. Expedited orders placed after noon will ship out the following business day.

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