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RETURNS & EXCHANGES

We currently offer complimentary returns for items in new and unworn condition with tags attached within 15 days of your receipt of shipment, with the exception of items marked Final Sale.

Returns are accepted for store credit or exchange only.

All International orders are not eligible for return and considered final sale. No exceptions.

The purpose of offering exchange only for Noralee is that the brand was created for, and is inspired by, huge and meaningful events in your life. We want to make pieces that create beauty and wonder for this occasion and never want to ship out a pre-worn piece to someone who is going to celebrate their event. This policy ensures that every piece you get is new and beautiful, and not a pre-worn and returned item. Our goal is for every package to arrive beautiful, new, and to enhance your day. For this reason we include the disclaimer at the cart level that must be selected by anyone advancing to purchase to state that the item is for exchange only.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, head to: Noralee Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, head to: Noralee Returns

Please allow 3-5 business days to process your return, you will receive an email with your store credit once your return has been approved.

To begin your exchange, head to: Noralee Returns

If you're in need of additional assistance or would like to speak to us directly, please contact us at orders@shopnoralee.com.

SHIPPING & HANDLING

Once your order has been shipped, you will receive a shipping confirmation email from Noralee and tracking number.

You can also track your order here: https://noralee.aftership.com/

Standard Shipping:
ships from warehouse in 3-5 business days. package is delivered in 2-5 business days after date shipped

2nd Day Air:
ships from warehouse in 1-2 business days. package is delivered in 2-3 business days after date shipped.

International Shipping:
ships from warehouse in 3-5 business days. package is delivered in 10-21 business days after date shipped.

*Please note these are estimates. We cannot control the pace of the package once it is in the hands of the individual carriers but are only stating their published shipping timelines.

For orders showing as delivered that are not present at your residence or show up damage, you can place an immediate claim and be reimbursed right away here if you have opted into package protection with Route. 

*For all uninsured packages we will submit a claim with the carrier on your behalf to search out where it may be. Please allow up to 10 business days for us to resolve the issue with the carrier and get an update from them as often these will deliver a day or two later. 

We do ship internationally to most global regions. All international orders go out via FedEx International Economy and arrive within 5-7 days from the time of shipment. Duties and taxes are included with the freight costs at no markup on our end. 

If you'd like to shop a retailer in your region you can likely avoid any duties or taxes. You can find one here on our stockist page.

Duties and taxes are calculated at checkout. These fees are calculated based on the items ordered, your shipment destination and the value of your purchase, and they are not included in our shipping or service costs.

International orders are not eligible for returns/exchanges and are considered FINAL SALE.

Duties and taxes are calculated at checkout. These fees are calculated based on the items ordered, your shipment destination and the value of your purchase, and they are not included in our shipping or service costs. Please note that we are not responsible for customs fees and we strongly urge our international customers to research your country’s policies and fees before purchasing. Duties and taxes are nonrefundable.

By paying duties & taxes at checkout, you skip customs and are able to receive your package much faster.

We are unable to falsify the prices of our items on customs forms or mark international purchases as gifts.

All orders using a 2-Day shipping option, if placed before 12:00pm Mountain Standard Time on a business day, will be prioritized and shipped out by 12:00pm the next day. Expedited orders placed after noon will ship out the following business day.

*Please note that we are not able to provide expedited shipping to PO boxes as all expedited shipments go out via FedEx and they do not deliver to PO boxes. 2nd Day Air orders requested to ship to PO boxes can only ship out via USPS and we choose their fastest option. Please choose to only expedite an order to a physical address.

Warranty Info

We stand by all our product and want you to be assured that your item is made with care and will last through standard wear and tear when included use/care instructions are followed. In the case that there is an issue related to a defect, please notify us within 30 days of the receipt of your product if there are issues with the product in its new and unworn condition. Items washed / worn are not eligible for returns / exchange when any damage is related to standard product wear and tear.

Any package reported damaged / missing items will be reported to the carrier and we will initiate an inspection process for insurance purposes. Please provide photo evidence of the package. Items picked up at a carrier service space with issues need to be addressed at that carrier office prior to initiating a refund request with Quincy Mae. 

We accommodate free return labels for any items that are damaged or may have a defect. All other returns require a minimal freight free on behalf of the sender to cover the return order.